Dara Kim

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Activity overview

Latest activity by Dara Kim
  • Dara Kim created an article,

    RISE 3 API

    Issue: A developer is trying to use an API/SDK to integrate RISE 3 cameras. Resolution: The developer will need to download the below files to complete their integration: The RISE Software Develop...

  • Dara Kim created an article,

    RISE 3 | Multicast configuration / troubleshooting

    Issue: The end user is not able to view a multicast stream. Resolution: Verify the camera is at the latest firmware version posted on CostarHD. Directly connect to the camera with a POE++ injector...

  • Dara Kim created an article,

    Rise 1 | Integrating to Genetec

    Issue: Adding a Rise 1 to a Genetec server. Environment: Genetec v5.10 RISE 1 series v5.3 NOTE: If Genetec is set to H.265, the associated stream in the camera web page will display a grey screen....

  • Dara Kim created an article,

    What size screw is used for the RISE sun shroud / sun shield?

    The part number is 4-40 X 1/2 BUTTON SOCKET CAP SCREW PATCH.

  • Dara Kim created an article,

    RISE 4290HD (thermal): Maximum number of encoders message

    Environment:4290 v5.3.x.x and earlier.Issue: "Error: Max number of encoders." appears on the thermal image. Resolution: The root cause is a resource issue. Once we modify stream3 lower, we can ena...

  • Dara Kim created an article,

    Information needed to RMA a 7412007-003 PoE++ injector

    Issue: The PoE++ injector (Model: 7412007-003) has failed. The camera will not power up. Replacing the injector with a spare resolves the issue.Note: PoE++ injectors have a 2-year warranty. See Cos...

  • Dara Kim created an article,

    Troubleshooting ConteraWS Connections

    Below are the URLs needed to verify ConteraWS connections are possible. These URLs can be used to verify that firewall and front end security devices are set up correctly for the recorder to connec...

  • Dara Kim created an article,

    RISE 2/3: The login screen does not appear and shows a blank white screen

    Issue: The camera is trying to sync to an NTP service and failing to communicate with it. The camera will show a blank white screen for approximately 6.5 minutes then the login screen will appear. ...

  • Dara Kim created an article,

    HTTPS support

    Issue: When HTTPS is enabled live video is not available. Resolution: Live video in HTTPS is only supported in IE11.

  • Dara Kim created an article,

    RISE: How to test MIB's

    Issue: The customer reports there is an issue with RISE cameras and MIBS.   Environment: RISE 1, 2, 3Free mib tool: https://www.manageengine.com/products/mibbrowser-free-tool/MIBS are attached at t...