Dara Kim

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Recent activity by Dara Kim Recent activity Votes
  • How to use the media wizard to optimize streams for WAN or low bandwidth links

    Issue: Many sites are viewing cameras over WAN or low bandwidth links and the video is choppy.   Environment: RISE 1 Core Package V 5.2.62 Rise Package V 5.2.111.14RISE 2 1.61.7766WAN connections /...

  • ONVIF Device Manager: How to factory default a RISE camera

    Issue: The GUI method to default a RISE camera is unavailable for whatever reason.   Resolution: Download and install ONVIF Device Manager: https://sourceforge.net/projects/onvifdm/ Log in with th...

  • RISE: Night time image setting recommendations

    Issue: The customer stated that the nighttime image quality needs to be optimized. Environment: RISE cameras must be on the latest firmware posted on the website. Resolution: Log in to the camera ...

  • Recommended settings for cameras over cellular or WAN connections.

    Environment: Rise2 Rise3 Rise4 Issue: Customers are trying to update their cameras over a cellular or WAN connection. Resolution: Ensure the camera is on the latest firmware: https://costarhd.co...

  • Where is the serial number on the RISE Series cameras?

    Issue: The integrator needs to obtain the serial number of the camera for warranty validation.   Resolution: Option 1 The serial number for all RISE series cameras is located on the housing shown b...

  • Genetec: Which ONVIF Profile to use when integrating CostarHD cameras

    Issue:  The customer is integrating multiple CostarHD models and needs to know which ONVIF Profile to select. Resolution: Genetec displays 3 ONVIF Profiles in addition to CohuHD Costar: All - This...

  • Product Manual: 7412007-003

    Please see the attached document for specifications for the 7412007-003. Below are images of the 7412007-003.      

  • How to perform a packet capture with Wireshark

    Purpose: Troubleshoot ( VMS does not display video ) Video issue  Resolution: Download and install Wireshark. Launch Wireshark. Click Capture > Options (Ctrl + K). Click the Options tab> Set Sto...

  • How to upgrade firmware on a RISE 1/2/3/4 cameras (4220, 4260, 4290)

    Minimum recommended network speed for upgrade: RISE 1 package 50,774 KB * 8 bits / 300 (seconds) = 1.354 Mbps RISE 2 FW 92,940 KB * 8 bits / 300 (seconds) = 2.4784 Mbps Identify if the camera is ...

  • RISE Series Password Reset

    Issue:An integrator does not know the password to the camera.Environment: Rise 1 (Core package v5.3.65 | Rise Package v5.3.205 or higher) Rise 2, 3, and 4. Resolution:Note: The procedure must be c...