Juan Ramirez
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Articles
Recent activity by Juan Ramirez-
Helios Viewer Software
*Please note that Internet Explorer support for the Helios Products has been discontinued, and the Helios Viewer Software is recommended to be used for configuration settings. Environment: 3120HD...
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7411543-010 | Specification (Altronix WayPoint10A) are attached
Environment 4264 24 VAC Power, RJ45 Pigtail, Accessory Pigtail, Wires 4265 24 VAC Power, RJ45 Pigtail, Accessory Pigtail, MS Conn 4226 24 VAC Power, MS Connector Pigtail 4224 24 VAC Power, MS Conn...
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Rise 2/3 | Integrating to Genetec
Issue: Adding a Rise 2 to a Genetec server Environment: Rise 2 v1.61.7766+ Rise 3 v2.10.2675 Genetec (Security Desk) v5.8.1.1(5.8.1004.1067) NOTE: If Genetec is set to H.265, the associated st...
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Helios : How to update firmware and Web Interface on 39xxHD & 39xxSD series
Environment: Helios 3960SD series 3960HD series Current firmware release (don't not mix firmware between models) 3960SD series: Firmware- v3.00.97 | Web Interface- webSvr_6_01_114 3960HD serie...
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Rise | Add to CVI5000 Keyboard
Environment: Rise series CVI5000 IPConfig app (attached below) Purpose: The step will be provided on how to add a Rise series thru the CVI5000 webpage. Procedure:Note: The factory default keyb...
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RISE3 | Firmware Update Failure | v2.11.2806 to v2.20
Issue: This patch is needed for some cameras built in 2022 to fix a partitioning issue that prevents the camera from being updated.Example of the symptom when updating to a higher version. Envir...
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Rise Series | Active Analytic license
Environment: Rise 2 Rise 3 Procedure: Log into the camera webpage Click on the "Video Analytics" menu. Click on "Analytic License" from the submenu Enter the license number into the text box.N...
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Costar Utility: How to update firmware on Rise Series cameras
Environment: Rise Series Note: For RISE 1 you must upload the core package and then the rise package. Costar Utility Software Download Procedure: Open Costar Utility and log in. Wait for C...
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4260HD | Models and Available Cable Functions
Environment: 426x Series The camera system is built with one or two cables attached to the camera base for electrical connection. The model number identifies the type(s) of cable(s) the camera...
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Octima 3432-xxxx | How to update software
Environment: 3432-xxxx Procedure: Log onto the camera web page Click on Setup Click on System Click on Maintenance from the drop-down sub-menu Click the Browse and select the software Click on ...