Juan Ramirez

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  • 3212-8000 | How to Update firmware

    Environment: 3212-8000 3212-7000 Web Page Firmware  Purpose: Update firmware thru the web page Procedure: Log onto the NVR web page with the superuser admin account.  Click on the Setting icon...

  • Rise | Wiper Arm Replacement

    Environment: 4260 Series  To replace a worn or deteriorated wiper arm, use the following parts: Wiper Arm Assembly: CostarHD p/n 8190-5 Set Screw: Part of the wiper arm assembly Hex wrench tool: 1...

  • Octima 3432-xxxx | How to update software

    Environment: 3432-xxxx Procedure: Log onto the camera web page Click on Setup Click on System Click on Maintenance from the drop-down sub-menu Click the Browse and select the software Click on ...

  • OCTIMA 3490HD | How to factory default

    Environment:  3490HD Purpose: Restore setting  Procedure: Log onto the camera webpage. Left-Click on the System menu. Left-Click on "FACTORY DEFAULTS" Press Ok on the next prompt A system rebo...

  • Octima 3440HD | How to PTZ cameras

    Environment: 3442-1000 (v1.005.0009 or higher) The previous v1.004 will not have the PTZ sub-menu. Download the latest firmware for the camera from CostarHD. Octima 3440HD | How to update firmwar...

  • Helios | Add Logo to OSD

    Environment 3960SD 3960HD Procedure: Log on to the web page of the camera Click on the "Camera setup" Click on the "Configuration" Click on the "OSD"   Check the button to enable or disable the ...

  • Rise Series | Capture log files

    Environment: Rise 1 Rise 2 Rise 3 Rise 4 Purpose: Troubleshoot Information for Costar support Note: For all information capture please send to support@costarhd.com Support Menu: Rise 1 | Rise 2...

  • Helios | How to Video's

    Environment: Helios  Index: Configuration Videos for Helios:How to assemble a 3720HD domeHow to setup On-screen display (OSD)How to create & Manage user access How to setup IE Compatibility modeH...

  • CostarHD VMS Integration

    Camera VMS Support Click on the link below to view a partial list of some major VMS companies CostarHD has verified support. https://costarhd.com/Support/VMS-Integration

  • Rise | Set A Park feature

    Issue:  After a power loss, the camera is pointing to the wrong position. Environment:  Rise series Purpose: After an x amount of minutes of no PTZ movement camera will go to a preset. If power ...