Juan Ramirez

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Recent activity by Juan Ramirez Recent activity Votes
  • Rise2: No PTZ control with Treehaven Joystick

    Issue: No PTZ control from TreeHaven Joystick  Equipment: Rise2 Series (4261-1100-0000-02)  TreeHaven (RVS3000E)  Resolution: Log into the Rise2 web page and navigate to IP Protocol>Port Setting...

  • Rise1 | A Black video is display on Avigilon VMS

    Problem: A black screen is displayed when a Rise1 is added to an Avigilon system. Issue:  Codec H.264 and Main is not supported. Enviorment:  Avigilon vms  Rise 1  Solution: Log into the cam...

  • Helios : How to update firmware and Web Interface on 39xxHD & 39xxSD series

    Environment: Helios 3960SD series  3960HD series  Current firmware release (don't not mix firmware between models) 3960SD series: Firmware- v3.00.97 | Web Interface- webSvr_6_01_114 3960HD serie...

  • CostarHD: Camera power requirements

    RISE 4220HD Series 7412007-003: PoE++, 75W, Input 110/220VAC, IP50, -40 to 65°C, Surface Mount 7412007-004: PoE++, 75W, Input 12-48VDC, IP50, -40 to 74°C, DIN Rail 7411543-010: 24VAC, 100VA, 110/2...

  • Is the 4261 series compatible with Nitek ER1500C and ET1543C

    Issue: The 4261 series is not powering up properly. Environment: 4261 series ER1500C (Nitek ethernet to coax ) ET1543C (Nitek Ethernet to coax) Resolution: The Nitek ER1500C and ET1543C do not me...

  • RISE 4220HD Series cable/connector parts

    Environment: Rise 2 & 3 Series 4220-1000-0x 4228-1000-0x 8196401-xxx (Shielded) MS to RJ45 8196402-xxx (unshielded) MS to RJ45 Note: POE++ power source only! Parts list: MS to RJ45 (3ft pigt...

  • How to tell the difference between Rise 1, 2 ,3 Series

    Environment: Rise Series 422x-xxxx 426x-xxxx Example:  In the web UI -> Setup -> System -> Information - the model number,  Rise 1 Model: No -02 or -03 at the end of the part number. Firmware: Y...