Juan Ramirez

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  • Rise 2/3/4| Integrating to Genetec

    Issue: Adding a Rise 2 to a Genetec server   Environment:  Rise 2 v1.61.7766+  Rise 3 v2.10.2675 Genetec (Security Desk) v5.8.1.1(5.8.1004.1067) NOTE: If Genetec is set to H.265, the associated st...

  • Rise 2 | Model Index configuration

    Environment:  Rise 2  4260 series  Purpose: Sales         

  • Rise series | Capture Log file from PTZ function

    Issue: PTZ not moving  Environment:   *Rise 1  **Rise 2 (firmware 1.60 or higher) **Rise 3 (all firmware ) Purpose: Troubleshoot function  Capture logs files  **Verify Pan and Tilt status (Menu...

  • Helios Viewer Software

    *Please note that Internet Explorer support for the Helios Products has been discontinued, and the Helios Viewer Software is recommended to be used for configuration settings.  Environment: 3120HD...

  • Rise series | How to add fonts to On screen display menu

    Environment: Rise 1 Rise 2 Rise 3 Procedure: *The camera system supports 10 fonts: five default fonts and five fonts that can be added by the user. The font file format is TrueType (TTF file exte...

  • How to Reboot Rise 1 & 2 with WinMPC Helios software

    Environment: Rise 1 Core Package v5.2.62 RISE Package v5.2.111.14 Rise 2 v1.61.7766  Cohu -  WinMPC Helios v7028 Prerequisite: The below must be turned on in the camera web page RISE 1 Login to...

  • Rise 2 & 3 | Analytic License Part Numbers

    Rise 2 Analytics:  ITS StandardVehicle Detection, Count, and Speed, % Change of Speed Multiple View Analytics/PTZ Presets. ITS Advanced Includes ITS Standard Plus, Vehicle Classification, Traffic, ...

  • CohuT Tester | Test PTZ function

    Environment: Cohu T Tester (v1.30) Rise 1 Rise 2  Procedure: Install CohuT Tester on the desktop and open it. Enter the IP address of the camera you are testing. Confirm port 1237 is open or ena...

  • Rise 2 & 3 | 4267 | 4268 Cable Diagram

    Environment: 4267-xxxx-x2 (120Vac Power, MS Connector Pigtail, Helios Pinout)  4268-xxxx-x2 (120Vac Power, MS Connector Pigtail, Helios Pinout) 4267-xxxx-x3 (120Vac Power, MS Connector Pigtail, He...

  • Octima 3440HD | How to reset individual Sensor

    Equipment: 3442-1000 (v1.05.0009 or higher) Procedure: Log in to the camera. Left-click on the "PTZ" drop-down menu. Select what camera you want to reset. Left-click the menu button and the men...