How to Check the status of a Support Ticket

Question

How do I check the status of a support ticket or look for information about previous tickets?

Answer

All of your previous tickets are stored under your profile on support.costarhd.com. If you filed a ticket, a profile was created for you; you can get a password to log in and see your tickets as a part of this process.

1. On support.cohuhd.com, click Sign In.
2. Enter your user name and password. If you created a ticket, but haven't signed in yet, click Get a password. 
3. After logging in, select your user name in the upper right and click My Activities. This shows you a list of the tickets you've created, community articles you've responded to, etc.
4. Select a ticket to see additional information about your request.