Rise Series | Capture log files

Environment:

• Rise 1
• Rise 2
• Rise 3

Purpose:

• Troubleshoot
• Information for Costar support

Note: For all information capture please send to support@costarhd.com

Support Menu: Rise 1 | Rise 2 | Rise 3 

1. Log onto the camera web page.
2. Click on the "System" menu. 
3. Click on the "Support" sub-menu.
4. Click on the "General" Tab in the support menu.
5. Copy all the information and paste it into a notepad.
6. Repeat steps 5 for the "Network" tab.
   

System Messages Menu: Rise 1 | Rise 2 | Rise 3 

1. Click on the "System" menu.
2. Click on the "System Message" sub-menu
3. Select "View All Messages" from Select Filter Level:
4. Copy and paste all the information from the "View All Message" into a notepad and save.
   

Camera Diagnostics Menu: Rise 2 | Rise 3 | Version 1.60 and higher

1. Click on the "System" menu.
2. Click on the "Camera Diagnostics" Submenu. 
3. Select "Log" for the Diagnostics Services menu option.
4. Click the "Download" Icon and Save the syslog.tgz file.