RISE 2/3: The login screen does not appear and shows a blank white screen

Issue:

The camera is trying to sync to an NTP service and failing to communicate with it. The camera will show a blank white screen for approximately 6.5 minutes then the login screen will appear.

Environment:

RISE 2 v1.61.7766 or lower

RISE 3 v2.10 or lower

Resolution:

Option 1:

Login to the camera then go to Date & Time and sync the camera to an NTP server. Once settings are saved and the camera rebooted, the login page will appear within the first minute or two.

Option 2:

Login to the camera then go to Date & Time and sync the camera to the local PC. You will need to enable the OSD date and time stamp for verification.